Refund policy

Shipping Policy

We offer shipping via USPS and UPS, selected at our discretion based on shipping times.

We currently only ship within the United States (Lower 48). Shipping rates are flat rate dependent upon your order subtotal. Orders are typically processed within 1 to 3 business days depending on stock but can take up to 14 days*. We also offer local delivery in our immediate area.

*Customized Candles - Customization lead time of 3-4 weeks. Scents and jar colors may vary by season and stock. By purchasing a Customized Candle, you agree to the Lead Time, described above. Lead times may vary depending on volume of orders, and will be updated in the item description.

If your item is damaged due to shipping, please contact us so we may assist you.

Returns Policy

We do not accept returns of candles, wax bark or room sprays at this time. If you are unsatisfied with your candle, bark or room spray, please contact us so we may better assist you in selecting a scent you will love.

Wax Warmers have a 7 day return policy from date of receipt. Please email us to begin the return process. Buyer pays return shipping and handling fees.

Event Refunds

1. Cancellations by Attendees:

• Full Refund: Cancellations made 30 days before the event will receive a full refund.

• Partial Refund: Cancellations made between 15 and 29 days prior to the event will be eligible for a 80% refund.

• No Refund: Cancellations made within 5 days of the event will not be eligible for any refund.

2. Cancellations by Organizers:

• If the event is canceled by us for any reason, attendees will receive a full refund.

• If the event is postponed, attendees will have the option to transfer their registration to the new date or request a full refund.

3. Transfer of Tickets:

• Tickets are transferable up to 5 days before the event. If you wish to transfer your ticket to someone else, please notify us by email. Please include your order number, order confirmation, and recipient contact information.

4. Refund Process:

• Refunds will be issued through the original payment method within 7 business days of the refund request approval.

• Any service fees or transaction charges incurred during the original purchase are non-refundable.

5. Special Circumstances:

• We understand emergencies happen. If you experience a personal emergency and cannot attend the event, please contact us at bearmontcandle@outlook.com for assistance.

• Refund requests for emergencies will be reviewed on a case-by-case basis.

6. No-Show Policy:

• Attendees who do not show up to the event without prior cancellation notice will not receive a refund.