FAQ's

What are your candles made of?

Our Candles are crafted using soy wax, high quality fragrance oils, and 100% wood wicks that are sourced right here in the USA.

Where are your candles made?

All of our candles are hand poured in Tower City, PA.

Do you have a store location?

At this time we do not have a store location, however, our candles are currently available for purchase at Armstrong Valley Vineyard and Winery, in Halifax, PA, Smucker Gardens in Millersburg, PA, Cleona Coffee Roasters in Annville, PA and AdoreMae Salon in Palmyra, PA, and are always available online at www.bearmontcandles.com.

How long do your candles last?

If burned properly, you can get approximately 60 hours of burn time during the life of your candle.

How do I properly burn a candle?

Candle care is very important! We want our candle lovers to burn their candles properly so they have an memorable and enjoyable experience with each burn. Please see our candle care guide on the Tips and Safety page for more information.

Why does my candle look chalky?

This is called frosting and happens with soy wax. It does not affect the quality of your candle or how it burns.

Why does my wax look brown?

The discoloring of the wax happens when tannin from the wood wick diffuses into the wax and is normal. It does not affect the quality of your candle or how it burns.

Why did my wax cool "ugly" or "bumpy"?

You may notice an uneven top after your candle cools, this can happen based on the environment your candle cools in.

How quickly will my order be processed?

If orders are received by 12 PM EST during regular business hours, they will be fulfilled the same day and will be shipped on the next business day.

What if I order after 12 PM EST?

We appreciate orders anytime of day! However, if your order is received after 12 PM EST, it will be fulfilled and shipped the next business day.

What is your wax bark made of?

Our wax bark is crafted using soy wax, high quality fragrance oils and sometimes REACH registered dyes that are sourced right here in the USA.

What is REACH registered?

A. REACH is a European Regulation and is an acronym for the Registration, Evaluation, Authorisation and Restriction of Chemicals. The overall aims of REACH are to provide a high level of protection of human health and the environment from the use of chemicals.

I trimmed my wick too short and now my candle won't light. What do I do?

Trimming wood wicks can be difficult. If a wick is trimmed too short, it may not burn properly or even stay lit at all. We recommend trimming to 1/4" - 1/8" above the wax. The size you trim to your wick can vary depending upon the burning conditions of your candle. Try the longer length first and if you find that the flame is too high, blowout and trim slightly shorter. If you find that your candle will not stay lit after trimming, give this remedy a try.

Step 1: Take a heat gun or blow dryer (on high heat) to fully melt the top of the wax. Be sure not to hold the heating device too close to the vessel to keep waxing from splattering out. Once the candle has an even layer of melted wax, either pour some wax out or dab with a paper towel until approximately 1/4-3/8 of wick is showing. Since this is a wood wick, only consider the clean portion of the wick when approximating how much wick is showing above the melted wax. 

Step 2: Let cool completely. Re-trim wick evenly to about 1/4 above the wax. 

Step 3: Reset memory, burn until a full melt pool is achieved.